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CHANTELLE MAREE HAIR

WEDDING HAIR SERVICE AGREEMENT & POLICIES

  1. Pricing: All pricing is exclusive of a blow-dry (unless that is what you have specifically booked for). Chantelle Maree Hair Pty Ltd will provide adequate information on how the hair should be prepared prior to (on the day) styling. If this is not adhered to, the client will be charged for an additional blow-dry. All pricing is subject to change unless a final quote has been given, the booking fee has been paid and the contract has been signed.  

  2. Bridal Trials: All trials are held at Chantelle Maree Hair’s studio. The cost is included in your package. Trials are held on Thursday's during the business hours of 9:30am-4pm. Trials can be booked via the BOOK NOW tab on Instagram. 

  3. Bookings: To secure your wedding date, a signed contract is required with a $500 booking fee due at the time of signing. Your booking fee will be deducted from the final balance. The booking fee is non-refundable and non-transferable. This includes, but not limited to, situation where the booking and/or wedding is cancelled due to personal relationship breakdown, financial, family situation and unforeseen circumstances including but not limed to: health pandemics, change in regulations, health warnings, weather events, travel limitations, venue closures. Please be advised that if the contract is not signed and/or the booking fee has not been paid, then your wedding date is not confirmed and locked in.

  4. Booking numbers: Please consider and confirm your numbers carefully at the time of booking, as we do not offer any reductions in our packages. This includes, but not limited to, situations where the booking and/or wedding is amended due to personal relationship breakdowns, financial, family situations and unforeseen circumstances including but not limited to: health pandemics, change to regulations, health warnings, weather events, travel limitations, venue closures. 

  5. Travel: Travel fees are included in the packages for venues up to 2 hours from Brisbane. Locations further than this will be charged an additional travel fee. Travel fee is calculated at $75 per hour to and from the wedding destination. Venues further than 2 hours from Brisbane will also need to have accomodation included in the booking.

  6. Early call times: A $75 fee will be charged for every hour prior to the agreed 6am start time.

  7. For Sunday Wedding's and Public Holiday Wedding's, a 15% surcharge applies.

  8. Exclusivity clause: The client agrees that Chantelle Maree Hair Pty Ltd has the sole and exclusive right to provide hairstyling to the bride and her bridesmaids on the wedding day.

  9. Satisfaction guaranteed: Hair will be completed to each client’s satisfaction on the wedding day. Ample time is given for each hairstyle upon booking. Verbal agreeance is thereby confirming the client is happy with the services performed. If the client is unhappy with the styling provided, they must raise their concern whilst Chantelle Maree Hair is still on location and it will be rectified.

  10. Cancellation: Cancelling or rescheduling of trials requires 48 hours’ notice. Cancelling of weddings requires 120 days’ notice. Failure to notify Chantelle Maree Hair Pty Ltd prior to 120 days, will result in payment being due in full. Failure to pay the full balance due will result in a final letter of demand which will be emailed to the address supplied. If after seven days of the letter being sent, full payment has not been made, Chantelle Maree Hair Pty Ltd will pursue legal action to to retrieve those funds. All legal fees will be at the expense of the client.  All bookings fees are strictly non-refundable or non-transferable regardless of the reason given. The booking fee is to cover administration and loss of other bookings caused by allocating your booking. In the unlikely event that Chantelle Maree Hair Pty Ltd is unable to attend the clients booking due to sickness, injury, personal emergency or any other circumstance beyond her control, the hairstylist will endeavour to find a replacement. However, finding a replacement is not guaranteed. The client will receive a full refund of the money paid, less the trial cost ($250). 

  11. COVID - 19 : Enforced cancellations due to government regulations (lockdown) will result in the bride receiving a full refund minus the booking fee. The booking fee will be credited to a future date. If Chantelle Maree Hair Pty Ltd is unavailable for the new date, then the booking fee is forfeited as the booking fee is non-refundable. 

  12. If you choose to reschedule or postpone your wedding,  you will be subject to new pricing. 

  13. Service location and requirements: Getting ready location is at the discretion of the bride however, there are certain requirements the hairstylist needs to complete hair services. Working electrical outlets must be available for use by the hairstylist. A work area with table and chairs as well as ample lighting (natural or artificial) is also necessary for services to be performed properly.

  14. Liability: By signing this contract, the client removes the hairstylist from any personal responsibility if there should be any damages incurred to the client and/or bridesmaids or any other party member due to sensitivity or allergic reaction from products used during services.

  15. Parking fees: Parking needs to be provided onsite at the getting ready location. All hotels will need to have a space available onsite for parking and the fee will be added to the client’s room bill.

  16. Payment: The final balance is due one month (4 weeks/30 days) before the event as one payment, no exceptions. The person responsible for the entire bill is the person(s) who has signed the booking contract. Payment can be paid via credit card or bank transfer.

  17. Use of image: It is imperative that we continue to update our portfolio and demonstrate our work to future prospective brides. By signing this contract, you give confirmation for Chantelle Maree Hair Pty Ltd  to contact the clients wedding photographer to access professional images and use them on social media/website for promotional purposes. Please let Chantelle Maree Hair Pty Ltd know in advance if you do not wish to be photographed or not happy with Chantelle Maree Hair Pty Ltd sharing images for marketing purposes. Chantelle Maree Hai Pty Ltd r is happy to be photographed on your wedding day however please ensure we are tagged @chantellemareehair or credited for the work performed.

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